14-day partial refund guarantee
The Market Decoder is a digital product delivered instantly on purchase. Because the workbook is downloadable and cannot be "returned," refunds are offered on a conditional basis rather than as an unconditional money-back guarantee.
If, within 14 days of your order, the workbook is defective (e.g. corrupted file, missing pages, or a serious error in the content) or you are unable to access your download after using the recovery tool and contacting support, you may request a refund of 25% of the purchase price.
Refund requests made after 14 days, or for reasons other than the above (e.g. change of mind after the workbook has been downloaded and used), are at our discretion and are not guaranteed.
How to request a refund
Refunds are processed by our payment provider, Paddle. You can:
- Visit paddle.net and look up your order using the email address you used at checkout, or
- Email us at hello@themarketdecoder.com with your order number or the email address used at checkout, and we will arrange the refund with Paddle on your behalf.
How long it takes
Once a refund is approved, Paddle typically returns funds to your original payment method within 3–10 business days, depending on your bank or card issuer.
After a refund
Following a refund, your licence to use The Market Decoder ends. Please delete any downloaded copies of the workbook.
Statutory rights
This policy is in addition to, and does not affect, any consumer rights you have under applicable law (including the UK Consumer Contracts Regulations).
Contact
Questions? Email hello@themarketdecoder.com.